{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5a8145b3ac34577e1adf2624/633574fc13a4300014607f6e?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Introducing conversation design into a dev-led organisation with Workday","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/5a8145b3ac34577e1adf2624/1664880287527-8cec323fd3ada86cb965506364eb90e3.jpeg?height=200","description":"<p>Collin Carnahan is a Senior UX Conversation Designer at Workday. Collin joins us to share how he and his team implemented conversation design systems and processes into a largely development and technically driven organisation. </p><p><br></p><p>One of the crucial elements of getting the customer experience right with conversational applications is that they're designed right. That's not to say that technical developers don't have a role to play, or that conversation design needs to trump development in all cases. It's to say that conversation design needs a seat at the big table. </p><p><br></p><p>In this conversation, we'll discuss some of the symptoms of developer-led conversational AI initiatives, the impact that too much technical and not enough design focus has on customer experience, and the benefits of being design-led. </p><p><br></p><p>We'll also discuss implementing a design system for conversational AI, scaling conversational applications and more insights on the benefits conversational AI is delivering at Workday.</p><p><br></p><p>Find out more about VUX @ VOICE22 presented by Kore AI: <a href=\"https://open.acast.com/shows/5a8145b3ac34577e1adf2624/episodes/www.voicesummit.ai\" rel=\"noopener noreferrer\" target=\"_blank\">www.voicesummit.ai</a> and save 20% on tickets with the code VUX20</p>","author_name":"Kane Simms"}