{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5a8145b3ac34577e1adf2624/6321d159a8cfed001209b150?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Conversational AI at Genesys with Harshali Desai and Mitch Mason","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/5a8145b3ac34577e1adf2624/1634590695602-a2329483542571bc09a5d575b864ce3d.jpeg?height=200","description":"<p>Harshali Desai, Sr Product Marketing Manager, and Mitch Mason, Product Manager, both work on the conversational AI side of Genesys, the industry-leading CCaaS provider. Harshali and Mitch both join us to share the Genesys approach to conversation design, knowledge management, agent assist and process automation.</p><p><br></p><p>Find out more about VUX @ VOICE22 presented by Kore AI: <a href=\"www.voicesummit.ai\" rel=\"noopener noreferrer\" target=\"_blank\">www.voicesummit.ai</a> and save 20% on tickets with the code VUX20</p>","author_name":"Kane Simms"}