{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5a8145b3ac34577e1adf2624/62a0bdc842d1e90012d4e8e1?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Shooting the shiz with Balto's Marc Bernstein 003","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/5a8145b3ac34577e1adf2624/1634590695602-a2329483542571bc09a5d575b864ce3d.jpeg?height=200","description":"<p>Marc Bernstein, CEO, Balto, and Kane Simms, CEO, VUX World, knock their heads together again in another episode of shoot the shiz, discussing the latest trends in CX and beyond, including:&nbsp;</p><p><br></p><ul><li><a href=\"https://www.globenewswire.com/news-release/2022/06/06/2456804/0/en/Zoom-and-Genesys-Announce-Strategic-Agreement-Uniquely-Positioned-Around-Zoom-Phone-to-Improve-Collaboration-and-Customer-Experiences.html\" rel=\"noopener noreferrer\" target=\"_blank\">Friendly competition - zoom and Genesys</a></li><li><a href=\"https://www.centralbank.ie/news/article/press-release-central-bank-requires-improvements-to-banks-support-phone-lines-18-February-2022\" rel=\"noopener noreferrer\" target=\"_blank\">Irish Bank - 2 hour wait times</a></li><li>Nearly <a href=\"https://www.prnewswire.com/news-releases/forresters-us-2022-customer-experience-index-nearly-20-of-brands-see-drop-in-customer-experience-quality-301561176.html\" rel=\"noopener noreferrer\" target=\"_blank\">20% of brands have seen a dip in customer experience</a> quality.</li><li>A <a href=\"https://www.linkedin.com/pulse/death-live-chat-andrew-moorhouse/?trackingId=Nlj0Eo7nQJC0FVqDMwMA7Q%3D%3D\" rel=\"noopener noreferrer\" target=\"_blank\">great post from Andrew Moorehouse</a> on the Death of Live Chat. Analysis from studying 10,000 live chat transcriptions. It’s bad. “Not bad meaning bad, but bad meaning good” (Shout out to Run DMC).</li></ul><p><br></p><p><a href=\"https://balto.ai/\" rel=\"noopener noreferrer\" target=\"_blank\">Check out Balto</a></p><p><a href=\"https://vux.world/subscribe\" rel=\"noopener noreferrer\" target=\"_blank\">Subscribe to VUX World</a></p><p><br></p>","author_name":"Kane Simms"}