{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5a8145b3ac34577e1adf2624/620bc525e16d1c00153d8bdf?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Shooting the shiz with Balto's Marc Bernstein 002","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/5a8145b3ac34577e1adf2624/1644938524341-92036b3df783834efc4aca1c1f04a818.jpeg?height=200","description":"<p>Kane Simms, CEO, VUX World, and Marc Bernstein, CEO, Balto, analyse the week's customer experience and technology news and happenings.</p><p><br></p><p><a href=\"https://www.youtube.com/watch?v=CYI8kid6S1w&amp;t=0s\" rel=\"noopener noreferrer\" target=\"_blank\">00:00</a> Howdy, Super Bowl</p><p><a href=\"https://www.youtube.com/watch?v=CYI8kid6S1w&amp;t=76s\" rel=\"noopener noreferrer\" target=\"_blank\">01:16</a> The magic of voice</p><p><a href=\"https://www.youtube.com/watch?v=CYI8kid6S1w&amp;t=415s\" rel=\"noopener noreferrer\" target=\"_blank\">06:55</a> Limitations and potential of voice and smart TVs</p><p><a href=\"https://www.youtube.com/watch?v=CYI8kid6S1w&amp;t=793s\" rel=\"noopener noreferrer\" target=\"_blank\">13:13</a> Why hasn't Alexa got better faster?</p><p><a href=\"https://www.youtube.com/watch?v=CYI8kid6S1w&amp;t=1020s\" rel=\"noopener noreferrer\" target=\"_blank\">17:00</a> Alexa: verticalising vs ecosystems</p><p><a href=\"https://www.youtube.com/watch?v=CYI8kid6S1w&amp;t=1235s\" rel=\"noopener noreferrer\" target=\"_blank\">20:35</a> Charter's first class phone service</p><p><a href=\"https://www.youtube.com/watch?v=CYI8kid6S1w&amp;t=1680s\" rel=\"noopener noreferrer\" target=\"_blank\">28:00</a> Moving from reacting to proactive CX</p><p><a href=\"https://www.youtube.com/watch?v=CYI8kid6S1w&amp;t=1898s\" rel=\"noopener noreferrer\" target=\"_blank\">31:38</a> Technology and consistency</p><p><a href=\"https://www.youtube.com/watch?v=CYI8kid6S1w&amp;t=2070s\" rel=\"noopener noreferrer\" target=\"_blank\">34:30</a> DeepMind's AlphaCode: computers that can code</p><p><a href=\"https://www.youtube.com/watch?v=CYI8kid6S1w&amp;t=2260s\" rel=\"noopener noreferrer\" target=\"_blank\">37:40</a> AI to enhance developer productivity</p><p><a href=\"https://www.youtube.com/watch?v=CYI8kid6S1w&amp;t=2480s\" rel=\"noopener noreferrer\" target=\"_blank\">41:20</a> Productivity vs the creation of crap</p><p><a href=\"https://www.youtube.com/watch?v=CYI8kid6S1w&amp;t=2515s\" rel=\"noopener noreferrer\" target=\"_blank\">41:55</a> Will problems ever be absolutely solved?</p><p><a href=\"https://www.youtube.com/watch?v=CYI8kid6S1w&amp;t=2730s\" rel=\"noopener noreferrer\" target=\"_blank\">45:30</a> Gartner's Magic Quadrant and its role</p><p><a href=\"https://www.youtube.com/watch?v=CYI8kid6S1w&amp;t=3067s\" rel=\"noopener noreferrer\" target=\"_blank\">51:07</a> Sign off</p><h2><br></h2><p><br></p>","author_name":"Kane Simms"}