{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5a468153-0110-4568-be63-f63969349653/50a8e765-f833-4389-90c9-b58ca72e3fbc?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Rethinking the customer journey in consumer banking","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/611e7dd806c05ecb2ef40975/611e7df4aae84800128eb02b.jpg?height=200","description":"<p><em>In this podcast, Heidrick &amp; Struggles’ Sophie Scholes talks to Andrew Bester, CEO of The Co-operative Bank. Bester talks about the challenges both the consumer banking sector and The Co-operative Bank face in a digital world and the steps The Co-op Bank is taking to overcome them. He also shares the need to always put people first—both inside and outside the&nbsp;organization—all along the customer journey.</em></p><p><br></p>","author_name":"Heidrick & Struggles"}