{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/5943547d-65b8-50cd-b65f-38cb42358f16/984e3482-4ecb-476a-b384-fc463a629ca5?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Designing the Customer Experience","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/610be8257480753d4b9721b7/610be836bcbc7e0012dac919.png?height=200","description":"<p class=\"\">Paul Adams is a multi-modal creator specialising in theatre production and business development. He is a true renaissance man, and believes in surprising the customer with value.</p><p class=\"\">EPISODE NOTES: This is the sixth episode of season 2 of Fictional Reality. This season I will be interviewing experience designers, puzzle developers, and escape room enthusiasts to find out how they design experiences.</p><p class=\"\">This week I chat with Paul Adams from Small Crown Productions, a local Brisbane based theatre producer and creator. Paul has extensive experience not only in theatre, live action role play, re-enactment performances, and film but also in managing and growing business.</p><p class=\"\">He is on a mission to apply the skills that have made him a successful manager, organiser and leader and apply them to a creative business model. We have a lengthy discussion about the experience design of the customer journey. Paul believes that the customer should become a part of the company, especially within the children's theatre industry. So Paul has created a series of models, funnels, and frameworks aimed at expanding the customer experience to create loyalty, and value across years, generations, and productions.</p><p class=\"\">I hope you enjoy this episode, remember to like and subscribe and catch you next time!</p><p class=\"\">==========LINKS===========</p><p class=\"\">My website: <a href=\"https://www.puzzledreality.com/\" target=\"_blank\">https://www.puzzledreality.com</a></p><p class=\"\">My IG: @thepuzzledmaker</p><p class=\"\">Podcast Producer: <a href=\"https://thatsnotcanon.com/\" target=\"_blank\">https://thatsnotcanon.com</a></p><p class=\"\">Small Crown Productions</p><p class=\"\"><a href=\"https://www.smallcrownproductions.com.au/\" target=\"_blank\">https://www.smallcrownproductions.com.au/</a></p><p class=\"\">Paul on IG: @smallcrownproductions</p><p class=\"\">Interested in starting your own podcast? Head to That's Not Canon and ask how</p><p class=\"\"><a href=\"https://www.puzzledreality.com\">www.puzzledreality.com</a> | <a href=\"http://www.brisbaneexplorers.com\" target=\"_blank\">www.brisbaneexplorers.com</a> | <a href=\"http://www.halfmonstergames.com\" target=\"_blank\">www.halfmonstergames.com</a></p> ","author_name":"That's Not Canon Productions"}