Inspired by the ITV show Mr Bates vs the Post Office, Damian reflects on the correct way to handle a crisis.
Detailing a study by Kim and Lee on the Johnson & Johnson Tylenol crisis, Damian explores the lessons we can learn from their response to disaster and how we can utilise them in our everyday lives.
These approaches include:
* Swift and decisive action
* Communicating transparently
* Cooperating with others
* Reapplying learnings
* Emphasising the rebuilding of trust
* Learning from the experience
This episode offers a new insight into how we can respond to crisis in a more effective way.
Download the High Performance app and join Plus to access the rest of the 'Thoughts from Damian' series.
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