{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/35669120-6056-4c38-8f33-80df7112e8df/6839db892780b226c7989287?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"How do you get a refund?","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/61ba0e441a8cbeb3393cf13c/1748621717236-582c95a8-7f2b-4676-83f9-5aa691fcdd18.jpeg?height=200","description":"<p>Ever been ghosted by a brand after a bad buy? You're not alone. In this episode of&nbsp;Feel Better About Money, we dive under the cushions of luxury sofas gone wrong, and hear about rejected refunds on financed cars, and overseas purchases gone bust. </p><p>The Times Consumer Champion Kat Denham joins Holly and Lucy to reveal how to fight back when companies say no, and what your rights&nbsp;really&nbsp;are. Plus, some big news from Lucy as she signs off from the show, off to a brand new job!</p><p><strong>Guest:</strong> <a href=\"https://www.thetimes.com/profile/katherine-denham\" rel=\"noopener noreferrer\" target=\"_blank\">Katherine Denham, The Times Consumer Champion</a>.</p><p><br></p><p><br></p>","author_name":"The Times"}