Most leaders think high turnover is a retention problem. But it’s not; it's a leadership problem. And the fix is the exact opposite of what most leaders do.
Staff turnover is still widely misunderstood. And most leaders operate from a place of fear, responding to it defensively.
They tiptoe around their people, lower the standards, and tolerate poor performance so they don't rock the boat. But, ironically, this is the worst thing you could possibly do for your retention problem.
In this episode I give you my views on how to frame the turnover problem; I look at an article from Harvard Business Review that confirms what great leaders have always known. And I give you a practical framework that you can implement: four things to stop doing and four things to start doing.
Links mentioned in this episode:
No Bullsh!t Leadership episodes:
Ep.27: Unleashing the Power of Your People
Ep.355: The New Rules for High Performing Teams
Harvard Business Review article:
Surprising Ways to Reduce Turnover in High-Pressure, High-Skill Jobs
Supporting research:
Operational Overload: The Impact of Workload on High-Skilled Workforce Attrition
Wikipedia link:
Nurse Org article:
LBT link:
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