Ryanair are back in the news with the airline’s no-compromise attitude to online check-in. This concerns Damian Lloyd and his family, who were told their pre-printed boarding passes were not valid and that they would have to pay £165 if they wanted to fly to Gran Canaria. Ryanair says they had “unchecked” themselves the day before travel; Mr Lloyd says he has no such recollection. My thoughts ahead of a Ryanair flight …
This podcast is free, as is my weekly newsletter, which I can hand-on-heart say is purely human-made. Subscribe here to have it delivered to your inbox every Friday.
","author_name":"The Independent"}