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Voice in Canada Podcast

5 Ways Voice Technology Can Help with COVID-19

Ep. 118
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In this episode, Teri will talk about what’s going in the world, and specifically about the Coronavirus (COVID-19) epidemic and how voice technology could be used to help in the fight against it.

 

Let's Do This!

With the epidemic leading to people being told to practice social distancing, Teri has been considering how voice technology can lessen the problems people are facing with that. He will share the five different ways that he thinks voice technology can have a profound impact on what we are experiencing today with the epidemic. Some of the solutions are futuristic but they have a lot of potential going forward.

And the Five Ways Are:

#1 - Voice Enabling Diverse Gadgets

  • This is voice enabling gadgets that we touch every day including kiosks, ATMs, elevator controls, and others. This is already being done today and it definitely helps with curbing the spread of the coronavirus.

#2 - A Coronavirus Flash Briefing

  • This would be very beneficial in delivering accurate information about what is happening with the virus globally. Teri is launching the Coronavirus tips to keep people informed, up-to-date, and current with evidence-based, proven and good information.

#3 - General Information Skill

  • Teri has already created a skill that provides general information about COVID-19 and it’s called “Coronavirus Doc” and it’s on the Alexa Skill Store. He is also working on launching it on Samsung Bixby. The skill covers information such as general info about the Coronavirus, how it’s transmitted, some of the symptoms, how to avoid contracting it, and other things.

#4 - Voice Doctor

  • This is futuristic but we are already seeing hints of it. In this case, a voice assistant would act a little bit like a doctor and would ask the user questions like, “Do you have a fever? Do you have a cough? Do you have trouble breathing? Have you been exposed to someone who has the virus?”, and those sorts of questions. Then based on the responses, the voice assistant will use its algorithm to determine your risk level of having the Coronavirus. The voice assistant would then order a home test kit for you if the risk is high enough, so you could test yourself at home, and you could discuss the results with the voice assistant in such a way that you will start to obtain your medical information and care at home.

#5 - Epidemic Management

Teri believes that voice technology could help with the management of an epidemic like Coronavirus in the future through voice assistants serving as home-based healthcare providers. A great scenario is if one was diagnosed with the Coronavirus and they had a skill that would monitor how they are doing, ask them to rate their symptoms, look for patterns, and other things.

List of resources mentioned in this episode:

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