Customer Experience (CX) Management
E28 - Customer journey management
Season 2, Ep. 28
In this episode, Anders interviews Jochem van der Veer (https://www.linkedin.com/in/jochemvanderveer/?originalSubdomain=nl) about customer journey management.
E30 - Consulting and VR business experiences
Season 2, Ep. 30
In this podcast, Carlos Velasco interviews consultant Håkon Wik Heltne (https://www.linkedin.com/in/h%C3%A5konwh/) about consulting and VR business experiences.
E29 - Aesthetic experiences
Season 2, Ep. 29
In this podcast, Carlos Velasco interviews PhD student Maria Pombo (https://mariapombo.netlify.app) about her work on aesthetic experiences. The interview is based on these articles:Pombo, M., Brielmann, A., & Pelli, D. G. (2022, March 4). The intrinsic variance of beauty judgment. https://doi.org/10.31234/osf.io/jm83ePombo, M., & Pelli, D. G. (2022). Aesthetics: It’s beautiful to me. Current Biology, 32(8), R378-R379. Pombo, M., & Velasco, C. (2021). How aesthetic features convey the concept of brand premiumness. Psychology & Marketing, 38(9), 1475-1497.
E27 - Neuroscience, public health, and customer experiences
Season 2, Ep. 27
In this podcast, Carlos Velasco interviews Dr. Olivia Petit (https://student.kedge.edu/faculty-directory/olivia-petit) about her work on neuroscience, public health, and customer experiences. The interview is based on these articles: Petit, O., Merunka, D., Anton, J. L., Nazarian, B., Spence, C., Cheok, A. D., Raccah, D., & Oullier, O. (2016). Health and pleasure in consumers' dietary food choices: Individual differences in the brain's value system. PloS one, 11(7), e0156333 & Basso, F., Petit, O., Le Bellu, S., Lahlou, S., Cancel, A., & Anton, J. L. (2018). Taste at first (person) sight: Visual perspective modulates brain activity implicitly associated with viewing unhealthy but not healthy foods. Appetite, 128, 242-254.