Remodeling Business Blueprint - Randall Soules and David Hawke discuss best practices to build a solid remodeling or trade contracting business
Are Your Customers Always Right?
If you’re really serious about contracting and want to build a top brand there’s a good chance we help you, go to ScientificRemodelingSystem.com/call to schedule a private one-on-one call with Randall. You should know, this is not a sales call. We are serious about helping you build your construction business and this call is simply to determine if we can actually help you.
Today we’re venturing into a touchy subject by asking you if your clients are always right?
I’m sure you’ve heard the phrase (and maybe even said it) “The Customer Is Always Right”.
Living by this rule can actually be very damaging to employee morale and your bottom line.
So today we’re diving deeper into the subject using the 80/20 rule as a guide.
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00:01:00: Today’s Topic: Is the customer always right?
00:01:23: Applying the 80/20 rule to your leads
00:03:11: When should you get rid of a client?
00:05:22: How to grade your probable purchaser
00:06:12: Trust your gut and listen, listen, listen
00:09:16: Other red flags you should note
00:10:15: If they ask for special treatment…
00:11:50: Use pricing to eliminate the riff-raff